Privacy Policy (Datenschutzerklärung)

1. General Information

We take the protection of your personal data very seriously. This Privacy Policy explains how we collect, use, and protect your data in accordance with the GDPR and the Telekommunikation-Telemedien-Datenschutz-Gesetz.

2. Controller (Data Verantwortlicher)

Company Name: ITSparer.
Address: Ludwig-Krause-Straße 3a ,18146 ,Rostock ,Germany
Email: info@itsparer.de
Phone: +49 381-36779979

3. Types of Data We Collect

We may collect and process the following categories of personal data:

1. a) General Website Data

• IP address
• Browser type and version
• Operating system
• Referrer URL
• Date and time of access

1. b) Customer Account & Contract Data

• Name, company name
• Address
• Email address
• Phone number
• Billing and payment details

1. c) Telecommunications & Voice Data

• Call metadata (caller ID, timestamps, duration)
• VoIP session data
• Audio recordings (only with consent)
• AI-generated voice interactions

1. d) Hosting & Infrastructure Data

• Server logs
• IP traffic logs
• VPN connection data
• System performance metrics

1. e) Marketing & Analytics Data

• Cookies and tracking data
• Campaign performance data
• Social media interaction data

4. Purpose of Data Processing

We process your data for the following purposes:

• Providing telecommunications services (VoIP, PBX, DID numbers)
• Hosting and managing servers and infrastructure
• Operating AI voice agents and translation services
• Delivering marketing and advertising services
• Billing and contract management
• Ensuring system security and preventing abuse

5. Legal Basis for Processing

Processing is carried out under the following legal bases:

• Art. 6(1)(b) GDPR – Contract performance
• Art. 6(1)(f) GDPR – Legitimate interests (security, fraud prevention)
• Art. 6(1)(a) GDPR – Consent (e.g., call recording, AI processing, cookies)

6. Third-Party Services & Processors

We use external service providers to deliver our services. These include:

• Twilio – telephony, DID numbers
• ElevenLabs – AI voice processing
• Cloud hosting providers (e.g., AWS, Hetzner, Azure)
• Payment providers (e.g., Stripe, PayPal)
• Marketing platforms (Google Ads, Meta Ads)

All processors are bound by Data Processing Agreements (DPAs) in accordance with GDPR.

7. International Data Transfers

Some of our service providers are located outside the European Union.

Where applicable, we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission

8. Telecommunications & Voice Services

When using our telecom-related services:

• Call metadata is processed to establish and maintain connections
• Voice data may be processed for AI-based services
• Call recordings are only performed with explicit consent of all parties
• Users are responsible for complying with local laws regarding call recording and communication

9. AI Services

Our AI services (voice agents, translators) may process:

• Voice inputs
• Text transcripts
• Interaction metadata

Important:

• AI outputs may not always be accurate
• No automated decision-making with legal effect is performed
• Data is processed only for service delivery and improvement

10. Hosting, VPN & Infrastructure Services

When using hosting, VPS, or VPN services:

• Technical logs are collected for security and stability
• Limited connection logs may be stored to prevent abuse
• We do not inspect content unless required by law

11. Cookies & Tracking

We use cookies and similar technologies.

Types of cookies:

• Essential cookies (required for website functionality)
• Analytics cookies (only with consent)
• Marketing cookies (only with consent)

You can manage your cookie preferences through our consent banner.

12. Data Retention

We retain personal data only as long as necessary:

• Contract data: duration of contract + legal retention period
• Billing data: up to 10 years (tax laws)
• Technical logs: typically 7–90 days
• Voice recordings: only as long as necessary for stated purpose

13. Your Rights

Under GDPR, you have the following rights:

• Right of access (Art. 15 GDPR)
• Right to rectification (Art. 16 GDPR)
• Right to erasure (Art. 17 GDPR)
• Right to restriction (Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object (Art. 21 GDPR)

You also have the right to lodge a complaint with a supervisory authority.

14. Data Security

We implement appropriate technical and organizational measures, including:

• Encryption (SSL/TLS)
• Access controls
• Monitoring and logging
• Regular security updates

15. Obligations of Users

Users of our services agree:

• Not to use services for illegal activities
• To obtain consent before recording calls
• To comply with telecommunications and data protection laws

16. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be published on this page.

17. Contact

If you have any questions about this Privacy Policy, please contact:

Email: privacy@itsparer.de
Address: Ludwig-Krause-Straße 3a ,18146 ,Rostock ,Germany